Frequently Asked Questions
What is a coupon code and how do I use it?
Coupons for online stores generally come in the format of a coupon code. When you find a deal on our site that says "Use Code: XXXX", you will need to enter that code at some point during checkout at that store. It is difficult to be more specific, because many stores have you enter the code at different points during checkout. If you need help entering a code for a specific store, feel free to e-mail us.
How do I redeem a "linked" coupon or product?
A linked coupon is a coupon that does not have an actual coupon code. If an offer does not have a coupon code simply click on the title.
How do I redeem a "coupon code" coupon?
Depending on the merchant, there are a few different places to enter the coupon code. In some cases, the coupon can be entered while in the shopping cart. Other times, the coupon is entered on the order review page prior to checkout.
How do I know if a "linked" coupon is working?
When you click on the link from our site, you will normally be taken to a page on the merchant's site describing the offer. Occasionally, the merchant will automatically apply the discount to your order. However, BE SURE the discount is applied to your purchase before you confirm the order.
How do I know if a "coupon code" is working?
99.9% of the time the merchant will display the discount prior to you submitting your order. If you enter the coupon code and do not see the discount on the order review page, do not place the order. If the discount does not normally show up on the merchants order review page, we will note that in our coupon description.
Why doesn't the coupon work?
The coupon you clicked may have expired. If the expiration is listed as unknown, that means the coupon you are currently trying to use might have expired since the last time we verified the discount. It is also possible the online merchant pulled the coupon early. For various reasons, the on-line merchant might decide to end the offer prior to the expiration date. The merchants may also have modified the condition of the coupon. There are times when the response to the special offer is so large that the on-line merchant decides to modify the coupon - to either a smaller discount, or a larger minimum purchase requirement. webbyplanet.com can not guarantee the accuracy of the deals listed. We test all the deals prior to posting them online; however, we do not have the capacity to verify every deal every day.
What do I do if a coupon does not work?
If a coupon on our website is not working, please contact us using the link at the bottom of each page. After we receive your email, we will check the offer to verify if there was an error with the coupon code or if it has in fact expired. If the coupon has expired, keep checking our site. We update our site daily and as soon as we find another deal for that merchant, we will post it on our site.
What if I do not see the discount at checkout?
If you do not see the discount you were expecting at checkout, we recommend that you not proceed with your order. If you do not see the discount on the final summary of your order, you will most likely not receive the discount. This happens occasionally because coupons and deals often expire without notice and there is no guarantee that all coupons will work.
What if I have a problem or question about an order?
RetailerCodes.com advertises coupons and deals for thousands of online stores. If you have questions about an order that you have placed with one of these stores, you must contact that store directly. If you are unsure about who to contact, we are happy to assist you in finding the appropriate contacts for that store.
What about my privacy?
The only information that RetailerCodes.com collects is your e-mail address if you sign up for our free newsletter, and your name and e-mail address if you enter one of our contests. (If you win one of our contests we'll need to ask you for additional information.) And if you do sign up for our newsletter or enter our contests, you can be sure we will NEVER sell your name or e-mail address to anyone else.
Do you sell any items / What are your shipping charges?
RetailerCodes.com does not sell any of the products listed on our site. If you are interested in finding out more about a products availability or want to know about shipping fees, contact the merchant's support.